Returns & Exchanges
At DigiMax Pakistan, we strive to ensure total satisfaction with your electronic purchases by offering a transparent 7-day return and exchange window for all genuine tech products. If your device is defective or does not match the description, our streamlined process ensures a quick resolution.
Initiate Request
Contact our support team via WhatsApp or email within 7 days of delivery, providing your order number and clear photos or videos of the product's condition.
Quality Verification
Our technical experts will review your claim and the provided media to confirm eligibility based on our warranty and return criteria.
Secure Packaging
Once approved, carefully pack the item in its original brand packaging, including all accessories, manuals, and the original invoice to prevent damage during transit.
Refund or Replacement
Upon receiving the return at our Karachi hub and completing a physical inspection, we will process your full refund to your original payment method or dispatch your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing